Small accounts and Responsive Search Ads – Adopt or not?

My Post - 2019-10-02T173647.749.pngThere can be a wide range of benefits to small accounts adopting RSAs if done properly.

With Microsoft Ads recently opening a responsive search ad (RSA) beta to their advertisers, it’s clear that the automated Text Ad format is here to stay. The push towards automation continues and with it comes the pressure from platform reps to adopt. While larger accounts have the luxury, in terms of additional budget, to take their time and test these additions, those running smaller budgets often have to make a decision outright: adopt or not?

If you follow me on Twitter, you’ll know that I have historically been a fan of the “not.” There are a lot of arguments against RSAs and few in their favor. For example, you can’t use ad customizers in the text, which limits its abilities. There’s also anecdotal evidence from across the PPC community that, while RSAs are getting better click-through-rates and driving more traffic, they’re less effective than extended text ads (ETAs) in driving conversions. However, the biggest complaint, and perhaps widest-reaching one, is that there is no insight into the data regarding which combinations are being shown and in what ways they outperform one another. You can see how many impressions each combination receives, but that’s it. In essence, you’re setting a variety of ad headlines and descriptions and crossing your fingers. For smaller accounts with less budget per day, ‘crossing your fingers’ is a terrifying proposition.

That being said, RSAs can be beneficial. Although we don’t get insight into the data, Google can quickly test tens of thousands of headline and ad description combinations, which is something that I am unable to do with ETAs. With small, low volume accounts, part of the appeal of RSAs is being able to test thousands of ad copy combinations in one go. While it would be nice to have more insight into performance, after some experimenting myself, I think it’s a mistake to write off RSAs completely – especially with the signals we’re getting from the platforms saying that they’re here to stay.

I’m a big fan of testing against my assumptions, especially since I know my bias lends itself to having me reject automated ad formats and other automations. I don’t like change as a person, let alone as a PPC professional, and as such I try to lean into it when the opportunity presents itself. My team adopted RSAs across the board in February 2019; here’s what we’ve learned from 4,200 ads running since then: – Read more

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