It is common knowledge that many art galleries and museums are finding it tough to market to younger, digitally-oriented generations.
Although millennials ‘enjoy museums’, they have also ‘expressed concern that the content and mission of many museums may not be in sync with millennials’ interest and values’, according to millennialmarketing.com.
A report by the Department of Culture, Media and Sport (DCMS), revealed DCMS-sponsored museums and galleries saw an overall 0.8% decline in visitor numbers in 2016/17 compared to 2015/16. Many major institutions within this group contributed to this decline, including the National Portrait Gallery (down 11%), the National History Museum (down 14%) and the V&A (down 12%), amongst others.
As a frequent visitor of art galleries in central London, I am often surprised by the lack of interactive digital content to aid learning, exploration and navigation. It is common to find an occasional static touchscreen in a corner, which will contain pages of dry information about certain paintings and collections, perhaps accompanied by a couple of images. This is hardly inspiring, particularly in the eyes of individuals who belong to the millennial and Z generations, for whom technology has become the very centre of their daily lives.
It is obvious that managers and curators need to take seriously the interest and retention of these generations so as to secure a bright future for their organisations. Incorporating digital technology within the physical gallery space is one such way to do this, providing more interactive and engaging platforms from which visitors of all ages can learn.
Whilst it appears that most galleries have a lot to catch up on in this regard, a handful stand out as pioneers of integrating traditional art forms with modern digital culture. – Read
Chatbots, Alexa, androids, and tablets — even as little as 10 years ago, these innovations were just figments of our imagination.
But in 2018, there’s very little that can surprise us. Now cars can drive themselves, watches can track calories, and Artificial Intelligence (AI) can predict a consumer’s every move – almost like it’s reading minds! But for the most part, AI’s remarkably helpful. It’s used to personalize our binge-watching sessions (Netflix and Hotstar recommendations, anyone?), make video games more immersive, and make our shopping experiences smoother!
While these examples focus more on the personal than the professional front, it’s in the arena of business that AI truly shines. Every customer wants to feel like they are important, so personalization becomes key to taking customer experience to the next level – which can be achieved via analysis of reams of user data. It is this data that helps businesses gather insights that allow them to deliver enhanced service and narrow their focus. A business sector that is truly benefitting from this fascinating technology is digital marketing! Now, let’s take a look at how: – Read
A new phenomenon has cropped up, which hasn’t done much to help perceived authenticity within the industry. It’s mainly down to Lil Miquela – a virtual/CGI influencer with an impressive 600,000 followers on Instagram. – Read
Focus less on what could go wrong and more on what AI can do for you. – Read
Columnist Daniel Faggella shares two use cases of companies that are using chatbots to improve their marketing and sales. – Read
Chatbots are tech-enabled assistants that are equipped to facilitate customer service engagement by ensuring straightforward and quick-responses, thereby freeing up valuable time for personnel to concentrate on more complex demands. – Read
Intelligent bots are the future of mobile engagement, but they need the right platform to support them. Here’s what to look for – and what your mobile platform could help you achieve with AI. – Read
Black Mirror might be intent on warning us about the dangers, but artificial intelligence does indeed appear to be taking over our lives. – Read