The Internet of today is a highly competitive place.
With so many individuals and businesses spending money and time on digital marketing and SEO — trying to outperform their rivals and sit at the top of the Google heap — it’s harder than ever to get users to visit any given website over another.
Given the difficulty of acquiring new visitors, you might think that all the webmasters of the world would do everything in their power to provide a delightful user experience and ultimately retain each hard-won customer, but we all know that there are a number of unpleasant and off-putting bad habits that seem to crop up time and time again.
Let’s take a look at some of the most common offenders making users leave in frustration…
1. The Site is Too Slow
In a world where almost everybody has a super-powered smartphone in their pocket, the Internet has become synonymous with instant gratification. A user who might be idly wondering about some half-remembered trivia can have the answer delivered to them via Google within a few seconds, and if they want to contact a friend in another country thousands of miles away, they can do so basically as quickly as they can type the Facebook or Whatsapp message.
We’ve all become spoiled by the speed and responsiveness of our hyper-connected world, and so when we click on a search result and sit on a blank loading page for three seconds or more it can seem like an eternity. If the original click was motivated by nothing more than frivolous curiosity, the user is very likely to think, “ugh, never mind” and try somewhere else.
The BBC reported in 2018 that they’d found that every additional second spent loading pages tended to cost them around 10% of their users, which in Internet terms is huge (by this measure, the passing of ten seconds can mean that your traffic is all but gone).
Google have also stated that according to their research, more than half (53%) of mobile users will abandon a site that takes longer than three seconds to load. After six seconds, it’s almost a guarantee that they’ll look elsewhere. Of course, the functional needs of the majority of websites are not very complicated — the average e-commerce store or blog site really has no excuse for taking longer than a couple of seconds to load. – Read more